Customer Service Center

Frequently Asked Questions

Shipping

How much does shipping within the U.S. cost?

How can I track my order?

Do you refund shipping & handling fees on product returns?

I mistakenly gave you the wrong shipping address.

When will my order ship once i've placed my order?

Do you offer any faster shipping options?

Do you ship internationally?

Do you offer free shipping?

Ordering

Can I change my order after it's been placed?

Can I order items in bulk, or large quantities?

Can I pre-order an item that's out of stock or coming soon?

How do I return a product for a refund or exchange?

Additional Services

Do you offer gift wrapping?

I noticed that all of your orders are shipped out wrapped. If that's the case, why do you charge for gift wrapping as an extra service?

General HWE Stationery Questions

How can I contact HWE?

Do you have a brick and mortar store?

Where are you located?

Is HWE Stationery an authorized dealer for all of the products it sells?

Payments & Discounts

An item you advertise as on sale is showing the regular price. How can I get the item for the sale price?

What forms of payment do you accept?

Where is my refund?

Do you offer teacher discounts?

Do you offer military discounts?

Do you offer student discounts?

Do you have a rewards or loyalty program?

Do you have a discount for first responders

What other discounts do you offer?

I'm trying to add a coupon code, however the HWE website is not accepting it. What can I do?

Do you accept more than one coupon in a single order?

My HWE Stationery Account

How can I create an account?

How can I edit my account information?

I forgot my password. What should I do?

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