Customer Service Center

Shipping is free on orders $40 and above.

USPS First-Class Mail: Rate varies by destination. Available for very lightweight packages (several ounces) and may not be available if your total order weight exceeds the maximum allowed.

USPS Priority Mail: A FLAT rate of $6.95. You can also add signature confirmation for an additional fee.

You'll receive an email from us when your order has shipped, which will include tracking information. You can also visit our Track My Order page.

If you can't locate your "Order Shipped" email, please email us at support@hwestationery.com, and we'll be happy to help!

Customers are responsible for paying for shipping costs for a returned item. In order for HWE Stationery to keep shipping prices low for our customers, shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

One exception to this policy is: In the event a product is defective upon receipt, it may be returned to be exchanged for another of the same make and model. In this case, HWE will cover the shipping costs related to the product exchange.

HWE Stationery is NOT responsible for verifying addresses provided by the customer. It is the responsibility of the customer to ensure the proper address is entered prior to submitting their order. Please note that most days, there is a very short window between the order being submitted, and being shipped (some shipping out the same day). We advise customers to double check shipping addresses prior to submission.

Please email us at support@hwestationery.com immediately if you realize that you provided the wrong shipping address. If your order has not yet been shipped, we should be able to correct it before it's picked up by the carrier.

If your order ships and ends up being returned to us, then you are responsible for paying the cost of shipping again to resend it to you. If you decide to cancel your order instead, we'll refund you for the products less the original shipping charges. We'll reach out to you to coordinate your options before re-shipping.

If your order ships to an incorrect address and is not retrievable, unfortunately we are not responsible and cannot offer reimbursement.

Orders typically ship out by the following business day. This all depends on order volume, and the time of day the order was placed.

Yes! We offer upgrades to USPS Priority Express, DHL Express or UPS Premium Services.

Yes! We ship to most countries worldwide. Unfortunately, we do NOT offer shipping to the following countries at this time:

Afghanistan, Belarus, Brazil, Cote d'Ivoire, Iran, North Korea, Liberia, Myanmar, Nigeria, Russia, Sudan, Syria, Ukraine, & Zimbabwe.

Countries may be added, or removed from this list based on changes to carrier availability and financial regulations.

Yes! We now offer free domestic US shipping on orders $40 and above.

You are able to make changes to your order up until it has been packaged and labeled for shipment (once you've received your "Order Shipped" email). Changes can be made by signing into your HWE Stationery account, and selecting your order.

Once you have selected your order, you will see 3 options: Cancel Order, Reorder, and Edit Order.

Please note that editing an order after it is submitted will cancel the initial order, and return items to your shopping cart. Any charges to your credit card will be refunded automatically. It may take 2-3 business days for refunds to be reflected on your bank statement.

We are able to accommodate bulk orders for a number of our products. Please email us  for more details at Email HWE Stationery

Unfortunately, we cannot accommodate pre-orders at this time. Turn around time for orders placed with our vendors can vary greatly, as many of our products are manufactured by hand or are shipped from Europe. Often, orders we place with manufacturers are back-ordered with no estimated delivery date. Because of these, and other factors, we cannot accept pre-orders.

Provided your return meets the criteria in the HWE Stationery Return Policy, you can initiate a return via our Return Portal.

Yes! We offer multiple gift wrapping options. You can find and select gift wrap options on product pages prior to adding the item to your shopping cart.

While it's true, we do offer a very basic wrapping of items for every order. Our gift wrapping service will be done on selected items, and carried out with extra care. Gift wrapped items are finished with ribbons, gift tags etc for special presentation.

There are several options for contacting us. During normal business hours, we recommend using the Live Chat which is located at the bottom right of our web page. 

Other ways to contact us include:

email: support@hwestationery.com

Phone: (888) 308-4055

Mail: 

HWE Stationery Ltd. 
20 Pinegrove Ave.
Fitchburg, MA 01420

Unfortunately, we do not have a physical storefront at this time. However, it is our goal for there to be an HWE Stationery brick and mortar store someday! 

We run our business out of our home in Fitchburg, MA. At this time, we do not have a physical storefront, and are not open to the public. 

Yes. HWE Stationery has agreements directly with manufacturers, or authorized wholesalers to purchase products for resale. HWE Stationery Ltd is an authorized dealer/retailer for every brand we sell. For more information, please do not hesitate to contact us. 

The software we currently use discounts sale items at checkout. When you click on an item that is on sale, you will be taken to the product page. Once on the product page, a drop down message will appear at the top of your screen containing details of the sale. At the end of the message, it should read "DISCOUNTS WILL BE APPLIED WHEN YOU REACH CHECKOUT". 

We accept all major credit cards through our Shopify checkout, as well as through Paypal, Apple Pay, Google Pay & Venmo.

Returns

If you returned an item from your order, HWE will issue a refund when your return has been processed. Upon processing your return, HWE will issue your refund immediately, minus the cost of return shipping if applicable. The amount of time it takes for your refund to be visible in your bank account can vary depending on your method of payment. Most refunds will be visible in your bank account in 2-5 business days. 

Please note that Paypal can take a bit longer. Paypals systems normally take a bit longer than other payment methods. Paypal echeck payment method can take 5+ business days to process. If you have any questions regarding your Paypal refund, please contact Paypal directly, as we do not have any insight into their processing times.

Cancelled Orders

Please note that your card is not charged until we are ready to process (pull and package) your order. If you cancel your order after your card has been charged, a refund will be issued immediately. (Orders can only be cancelled prior to shipment. For a refund, you will have to initiate a product return via ourreturn portal) Please note that as stated above, it can take a few business days before it posts to your bank account. Also as stated above, Paypal takes longer to post compared to other payment methods. 

Yes! You can take advantage of our teacher discount program today by clicking the following link: HWE Stationery Teacher Discount

Yes we do! Click the following link to take advantage of our military discount today. HWE Stationery Military Discount

Yes! To take advantage of our student discount program, click on the following link. HWE Stationery Student Discount

Yes! We like to thank our customers for shopping with us, and offer a rewards program. To learn more about the HWE Stationery rewards program, click on the following link: HWE Stationery Rewards

Yes! Click the following link for more information. First Responder Discount Program

New discounts are announced by email in the HWE Stationery Newsletter. If you wish to sign up for our newsletter, please click the following link and fill out our sign up form. 

There are a few reasons this may happen. The most common reason for a coupon error being that the code itself was copied incorrectly. There are a few additional potential causes which are listed below:

• A different coupon has already been entered. We only accept one coupon per transaction. e.g. If you applied the coupon code for signing up for the HWE Stationery mailing list, you will be unable to enter an additional code. 
• The coupon code expired. If you received the coupon code in your email, please check the expiry date. We normally apply a 30 day expiry for the majority of coupons. (Exceptions to this are: codes associated with our Loyalty Program, codes used for individual customer satisfaction cases, the newsletter signup code, as well as some others)
• You have already used this coupon code. In most cases, coupon codes are issued at one use per customer.

No, we only allow one coupon code per transaction. This only applies to coupon codes. Other discounts including: Free Shipping (orders $50 or more domestic US), regular sale discounts etc may still be applied to your order. 

To create a new account, first navigate to the account login page. Next click on the "Register" button under New Customer? Enter your information, and save! We only require minimal information to initiate an account on our website. Your privacy is important to us, your information will never be sold or given to any other party. Your account information will be used to fulfill your orders, as well as emails detailing HWE Stationery news (should you wish to sign up for our newsletter). 

Most of your account information can be edited by signing in, and navigating to the Account page. If you are unable to make a desired change, please contact us at support@hwestationery.com. We would be more than happy to help!

On the account login page, enter your login information and click the "Forgot your password?" link next to the login button. Follow the instructions.

You can sign up for a subscription box  by clicking the following link: Sign Up

Cancel your subscription before 11:59pm EST on the 10th day of the month by visiting our Manage Subscription Page.

Subscription boxes ship by the 15th of the month. There are occasions when the box  might run 2-3 days behind based on COVID-19 related supply chain issues.

You can skip a month before 11:59pm EST on the 10th day of the month by visiting our Manage Subscription Page. Once past the 10th cutoff date, your account will be billed and order processed.

We are a small business based in Fitchburg, MA. Your order is processed, packaged and shipped with love directly from our home.