To start the return process, please visit our Return Portal, within 30 days of receiving your order. You will need your order number, zip code, and email address.
Purchases are eligible for return up to 30 days from date of delivery. Returns will be refunded to the original credit or debit card. Defective items may be exchanged for an equivalent item (some restrictions may apply).
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Some returns may be subject to a 15% restocking fee.
Additional non-returnable items:
- Gift Cards
- Products on clearance (Closeout)
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
All items are inspected for quality prior to shipment. Therefore, refunds will not be provided in the following situations:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account. There is often some processing time before a refund is posted.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Support@hwestationery.com or (800) 592-5516.
Sale and or Clearance items (if applicable):
Only regular priced items may be refunded, unfortunately sale or clearance items cannot be refunded.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Sales@hwestationery.com and send your item to: 20 Pinegrove Ave., Fitchburg Massachusetts US 01420.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will apply the refund to the original credit card or method of payment.
To return your product, you should mail your product to: 20 Pinegrove Ave., Fitchburg Massachusetts US 01420
Note: Customers are responsible for paying for shipping costs for a returned item. In order for HWE Stationery to keep shipping prices low for our customers, shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take to receive your exchanged product may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.